Terms & conditions
Terms and Conditions
Welcome to Canyoning Cetina! By accessing or using our website (“Site”) or booking services through Canyoning Cetina (“we,” “our,” or “us”), you agree to comply with the following Terms and Conditions. Please read them carefully before making any bookings or using our services.
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1. General Information
1.1. Canyoning Cetina is a registered adventure travel company based in Omiš, Croatia.
1.2. Our services include guided tours, multi-day adventure trips, and related activities (“Services”).
1.3. By using our Site or Services, you agree to these Terms and Conditions, as well as any policies referenced herein, including our Privacy Policy.
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2. Booking and Payment
2.1. All bookings are subject to availability and confirmation by Canyoning Cetina.
2.2. A deposit of 100 Euros is required to reserve your spot. Full payment is due no later than 30 days before the trip’s start date unless otherwise specified.
2.3. Payments can be made via credit card, bank transfer, or other methods outlined during the booking process.
2.4. Prices listed on the Site include VAT but may exclude additional fees such as optional activities, transportation to/from the meeting point, or travel insurance.
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3. Cancellation and Refund Policy
3.1. Cancellation by the Customer:
– Cancellations made more than 30 days before the trip’s start date will receive a full refund, minus the deposit.
– Cancellations made less than 30 days before the trip’s start date are non-refundable.
3.2. Cancellation by Canyoning Cetina:
– We reserve the right to cancel or modify trips due to unforeseen circumstances (e.g., weather, safety concerns, or insufficient participants).
– In such cases, you will be offered an alternative date, activity, or a full refund.
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4. Health, Safety, and Responsibilities
4.1. Participants must disclose any medical conditions, allergies, or physical limitations that may affect their participation in activities.
4.2. All participants must sign a waiver of liability before engaging in any activities.
4.3. Participants are responsible for securing appropriate travel insurance that covers adventure activities, medical emergencies, and cancellations.
4.4. Canyoning Cetina is not liable for injuries, losses, or damages incurred during trips unless caused by our gross negligence.
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5. Code of Conduct
5.1. Participants are expected to follow the instructions of our guides and respect fellow participants, local communities, and the environment.
5.2. Canyoning Cetina reserves the right to remove participants from activities without a refund if they act in a way that endangers others, disrupts the experience, or violates local laws.
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6. Intellectual Property
6.1. All content on the Site, including text, images, and branding, is the intellectual property of Canyoning Cetina unless otherwise stated.
6.2. You may not reproduce, distribute, or use our content without prior written consent.
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7. Privacy
7.1. Your personal data will be processed in accordance with our Privacy Policy, available on the Site.
7.2. By booking a trip or using the Site, you consent to the collection and use of your information as outlined in our Privacy Policy.
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8. Governing Law and Dispute Resolution
8.1. These Terms and Conditions are governed by the laws of Croatia.
8.2. Any disputes arising out of or related to these Terms and Conditions shall be resolved in the competent courts of Split, Croatia.
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9. Amendments
9.1. Canyoning Cetina reserves the right to update or modify these Terms and Conditions at any time without prior notice.
9.2. Continued use of the Site or Services after such changes constitutes your acceptance of the revised Terms and Conditions.
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Contact Us
For any questions or concerns, please contact us at:
Canyoning Cetina
Email: bookcanyoning@gmail.com
Phone: +385 (0)95 5537 244
Address: Omiš, Croatia